Shipping policy

We aim to make receiving your GREYVEIL order as simple and seamless as possible.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after your order has been confirmed.

Orders placed on weekends or UK public holidays will be processed on the next business day.

During new releases, promotional periods or other high-volume periods, processing may take slightly longer.

UK DELIVERY

We offer delivery throughout the United Kingdom.

Estimated delivery times and available shipping options will be displayed at checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

INTERNATIONAL DELIVERY

International shipping availability, rates and estimated delivery times are calculated and displayed at checkout based on your destination.

International orders may be subject to customs duties, import taxes or other local charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs procedures may also cause additional delivery delays.

SHIPPING ADDRESS

Please ensure that your delivery address is complete and accurate before placing your order.

GREYVEIL cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete information provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist, although we cannot guarantee that changes can be made once an order has entered the fulfilment process.

TRACKING YOUR ORDER

Where tracking is available, you will receive your tracking details by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

DELAYED OR MISSING ORDERS

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you still require assistance, contact our customer care team with your order number, and we will be happy to investigate.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the parcel and affected item(s), so that our team can assist you.